FAQs

We're here to help.

Artwork

We are pet-lovers, so we can make a pet portrait for any animals.

If you follow the photo tips below, your photo should be good to use.

  • Take the photo in good lighting. We suggest outdoors in the daylight.
  • Take the photo at eye level.
  • It’s ok if they are not looking directly at the camera.
  • Get pretty close to your pet’s face.
  • Make sure it is not blurry.
  • Make sure all of your pet’s features are in the photo and do not get cutoff.
  • If it isn’t in the frame we can’t recreate it.

If there’s an issue, we’ll let you know. If we reach out for a new photo and you are unable to provide one, we will not be able to refund you. You are responsible for providing a photo that you are happy with.

Submitting a new photo could add to the turnaround time.

The examples used on our website were created using high quality photos.

We create digital artwork. Our artist use many techniques to turn your pet into a custom portrait, but we do not paint.

Don’t worry about what’s in the background. We’ll be able to remove anything that is unnecessary.

We are committed to making your artwork great and we offer unlimited revisions during the proofing process.

You will receive a proof and you will have to approve it before we send it to print.

Change requests during the proofing process could add to the overall turnaround time.

Please contact our customer support within 24 hours if you wish to make a change. We can not guarantee that we will be able to change the order due to our quick turnaround.

Shipping and Payments

Unless we contact you to submit a new photo, your artwork will be ready within 24 hours after you placed your order. Once your artwork is approved, we’ll print and ship your order.

Shipping estimates:

USA: 3-5 business days

Shipping costs vary per product and sometimes we offer free shipping based on the order amount. We will provide you a shipping estimate at checkout.

In most cases, items will be packaged together. However, depending on what you ordered, we may need to send them in separate packages.

Please email our support team and we will help track it down.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more.

Refunds and Returns

Due to the custom nature of our products and fast turnaround times by our amazing artists, we do not offer refunds after your order has been sent into production. However, we do offer unlimited revisions during our proofing process.

We’re are dedicated to ensuring you love your custom pet portrait.

We will provide you a proof within 24 hours of placing your order and you will then have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don’t hear from you, we’ll consider it approved and will proceed with printing.